Exchange, Return & Refund Policy – Urbanzoo.in

At Urbanzoo, we value customer satisfaction and want your shopping experience to be smooth and worry-free. Please read our Exchange, Return, and Refund policies carefully before placing an order.

Exchange Policy

Eligibility for Exchange

You can request an exchange in the following cases:

1. You received a damaged product.
2. You received the wrong product.
3. You received the wrong color.
4. You received the wrong size.

Conditions for Exchange

• The product must be unused and in its original condition.
• All tags and original packaging must be intact.
• Exchange requests must be raised within 7 days of delivery.
• Only one exchange per order is allowed.

How to Exchange

• Contact us at info@urbanzoo.in with your order details.
• Provide clear photos or a short video of the product showing the issue.
• Once our team verifies the problem, we will arrange for an exchange and send you the correct product.

Return Policy

Conditions for Return

You can return a product if:

• The product is unused and undamaged.
• It is in its original condition, with all tags and packaging intact.
• The return request is raised within 7 days of delivery.

Refund Policy

Eligibility for Refund

1. Once the returned product is picked up and verified by our courier partner, you will receive a 100% refund.
2. If your payment transaction failed, the payment gateway will process the refund within 7 business days.
3. For prepaid orders, refunds will be initiated within 7 business days after product pickup.
4. For Cash on Delivery (COD) orders, refunds will be initiated within 10 business days after product pickup.

📩 Support Contact

• Email: info@urbanzoo.in